TERMS & CONDITIONS

Identification and Valuation

Unfortunately Diane’s Dolls and Bears does not offer an identification or valuation service for your own dolls and bears .. we recommend you contact your local auction house for this service.

Layaways

A layaway service is available for dolls and bears over the value of £100 unless stated otherwise in the description.

A 50% non-refundable deposit of the total cost (including postage if applicable) is required to secure the doll or bear, the remainder of the balance can then be paid over a period of up to eight weeks.

Your doll or bear will not be posted until it has been paid for in full.

In the event of a layaway default by yourself, payments received to date excluding deposit will be returned and the doll or bear will be put back up for sale.

Layaways are non transferable.

Buy with confidence

All items for sale on the Diane’s Dolls and Bears website are sold as seen, described and pictured.

Hard plastic dolls are extensively checked for HPD and related odours.

Damage and excess wear or repair work will be clearly pointed out in the description and will be photographed accordingly.

Please remember.. the dolls and bears for sale on this website were once a child’s toy and are many years old..  some signs of wear and tear are to be expected.

Please don’t hesitate to contact us if you have any questions about the items for sale on this website.

Returns

Dolls or bears can be returned for exchange or credit within 14 days as long as they arrive back to us in the exact condition as they were sent to you.

Any returned dolls or bears will be credited excluding all postage costs incurred by Diane’s Dolls and Bears even if items were originally sent to you as a postage free promotion.

Goods are returned at your own risk so please ensure you use recorded and insured postage services for your own peace of mind using the original packaging.

In all cases please give notice of your return and reasons prior to sending.

Antique and Vintage Dolls and Bears

Please note the dolls and bears sold on the Diane’s Dolls and Bears website are antique and vintage collectables and are sold as such.

They are not suitable for children to play with.

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