TERMS & CONDITIONS

Layaways

A layaway service can be arranged for goods over the value of £100 unless stated otherwise in the description.

A 50% non-refundable deposit of the total cost (including postage if applicable) is required to secure the item and can be paid by either bank transfer or cheque in GB pounds.

The remainder of the balance can be paid in installments to suit you providing the entire balance is paid by completion date eight weeks after reservation.

Your item will not be reserved until deposit is received and will not be posted until it has been paid for in full.

In the event of a customer layaway default, payments received to date excluding deposit will be refunded and the item will be put back up for sale.

Please note.. layaways are non transferable and returns or exchanges are not permitted on layaways.

Buy with confidence

All items for sale on the Diane’s Dolls and Bears website are sold as seen, described and photographed.

Hard plastic dolls are extensively checked for HPD and related odours.

Damage and excess wear or repair work will be clearly pointed out in the description and will be photographed accordingly.

Please remember.. the dolls and bears for sale on this website were once a child’s toy and are many years old..  signs of love and wear are part of their history and to be expected.

Please do not hesitate to contact us if you have any questions about the items for sale on this website.

Returns

Goods can be returned for exchange or credit within 14 days (excluding layaways) providing they arrive back to us in the exact condition as they were originally sent.

Returned items will be credited excluding all postage costs incurred by Diane’s Dolls & Bears even if items were originally sent to you as a postage free promotion.

Goods are returned at sender’s risk so please ensure you use recorded/insured postage services for your own peace of mind using the original packaging.

In all cases please give notice of your return and reasons prior to sending.

Sorry returns and exchanges are not accepted on layaways.

Antique and Vintage Dolls and Bears

Please note the dolls and bears sold on the Diane’s Dolls and Bears website are antique and vintage collectables and are sold as collectable items not toys.

They are unsuitable for children to play with.

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